Terms and Conditions

These Terms and Conditions describe the rules that govern use of our online casino and sportsbook services in Canada. They set out the relationship between us and our users, explain account responsibilities and eligibility, and describe how promotions, payments, and disputes are handled. By registering or using our services you agree to comply with these terms and any additional rules that apply to specific promotions or products.

Account responsibilities

Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. You must provide accurate and up-to-date personal information and notify us immediately if you suspect unauthorised access. We allow one account per person, household, and payment method unless otherwise agreed in writing. We may suspend, restrict, or close accounts where we suspect fraud, multiple accounts, bonus abuse, chargebacks, or other breaches of these terms.

Eligibility requirements

To use our services you must meet the minimum legal age for gambling in your province and be located in a jurisdiction where our services are permitted. You must not register if you are self-excluded or otherwise barred from gambling. We may verify eligibility using identity documents and location checks; failure to complete verification when requested may result in account limitations and delayed withdrawals.

Acceptable platform use

Users must not use the platform for illegal activities, money laundering, collusion, or automated play using bots or scripts. Abusive behaviour toward staff or other users is not permitted. You agree to follow game rules and any specific product rules published on the site. We reserve the right to remove content, reverse transactions, or refuse service where behaviour or activity undermines the integrity of the platform.

General bonus and promotion rules

Promotions and welcome offers are subject to separate terms which form part of these conditions. Bonuses may require opt-in, have wagering requirements, game contribution rules, and expiry dates. Only one bonus may be active unless a promotion explicitly allows stacking. We may withhold, cancel, or reclaim bonuses and related winnings where there is evidence of abuse, suspicious activity, or breach of promotion terms.

Deposits and withdrawals

We support a range of payment methods suitable for Canadian users. Deposits are subject to minimums and limits that are displayed in the cashier. Withdrawals require verification and may be subject to checks for identity and source of funds. Processing times and any third-party fees depend on the chosen payment method and service provider. We may apply holds to funds while verification or investigations are underway.

Dispute resolution

If you have a complaint please contact our support team and provide relevant details and documents. We will investigate and respond within a reasonable time. If a dispute remains unresolved, parties may seek independent dispute resolution or legal remedies as permitted by applicable law. Our decisions on technical matters may be final where supported by system logs or independent test reports.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be posted on the site and may be notified to you by email where possible. Continued use of the service after changes are posted constitutes acceptance of the updated terms. Please check this page regularly to stay informed of any updates.